Terms of service

These terms govern use of Receptionist at receptionist.org.uk, operated by Gelosia Ltd (“we”, “us”). By creating an account or paying for a plan, you agree to them. This is a practical private-beta agreement, not a substitute for tailored legal advice.

The service

We provide software that configures an AI phone receptionist for your business: knowledge, booking tools, numbers, and billing. Live call conversation is delivered via third-party voice infrastructure (currently Retell) and telephony (Telnyx). Availability depends on those providers.

Accounts

• You must provide accurate business and contact details.
• You are responsible for activity under your login and for keeping credentials secure.
• You must only process call content and customer data you are entitled to process.

Plans and payment

• Paid plans are billed monthly in GBP via Revolut Merchant checkout.
• Current Starter price and included minutes are shown on the Pricing page and charged at checkout.
• Overage minutes (if any) are charged at the published per-minute rate.
• UK phone numbers may incur separate rental/setup charges from Telnyx.
• Until automatic renewals are enabled, you may need to complete a new checkout each period when prompted.
• Fees are generally non-refundable except where required by law or we agree otherwise in writing.

Acceptable use

Do not use the service for unlawful content, scams, harassment, emergency-services impersonation, or to collect sensitive data without a lawful basis. We may suspend accounts that create risk to callers, providers, or our network.

AI limitations

The receptionist can misunderstand speech, invent answers if knowledge is missing, or fail tools (e.g. calendar). You must keep knowledge accurate and review important bookings. We do not guarantee uninterrupted service or error-free conversations.

Data protection

Our Privacy policy describes personal data processing and subprocessors. For caller personal data, you are typically the controller; we act as your processor for service delivery.

Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or loss arising from third-party outages (voice, telephony, calendar, payments). Our aggregate liability for a claim is limited to the fees you paid us for the service in the three months before the claim. Nothing limits liability for death/personal injury caused by negligence, fraud, or other liability that cannot be limited by law.

Changes and termination

We may update these terms or the service; material changes will be posted on the site. You may stop using the service at any time. We may suspend or terminate for non-payment or breach.

Contact

Gelosia Ltd · support@receptionist.org.uk